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What are the areas of Front Office department?

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What are the areas of Front Office department?

Function areas under The Front Office Organization

  • Reception/Registration Section. This section is located in the lobby.
  • Information. It is located at a front desk and responsible for handling mail and messages with room keys.
  • Cashier.
  • Reservation.
  • Telephone Section.
  • Lobby.
  • Bell Desk.
  • Business Center.

What are the 5 different Front Office forms?

Forms/Vouchers/Slips/Sheets

  • Reservation Form.
  • Corross.
  • Amendment/cancellation Form.
  • Instant Reservation Form.
  • Bulk Reservation Form.
  • Amenities Voucher.
  • Guest Regestration Card.
  • Guest Folio.

What are the different terminologies needed in front office?

Front Office Management – Terminology

S. No. Term & Meaning
3 Cancellation charges They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation.
4 Concierge Information desk that assists guests for transportation, booking of events outside the hotel.

What is VVIP movement sheet?

VVIP: Board of Directors, Owners, Partners, Celebrities, Loyalty members, Head of States or countries, Senior Government officials etc. Housekeeping department put a priority on VIP arrivals and return those rooms to Front office as soon as possible.

What are the different types of reservations?

Types of Hotel Reservation Systems

  • Slip for request of accommodation reservation.
  • Whitney slip that records guest name, accommodation type, number, and duration of stay.
  • Temporary/Permanent arrival slip.
  • Guest bill.
  • Guest registration card.
  • Correspondence file.

What are back areas of front office?

Comparative Table

Basis Front Office Back Office
Focus Area It aims at increasing the revenue of the business. It aims at cost reduction.
Interactions Its main duty is selling and interacting with the clients of the company. It helps in support functions like IT management, Finance, and accounting, warehousing, etc.

What is GRC in front office?

Guest Registration Card (GRC) – Registration card is filled by the guest during check-in. It is a very important document from where a front desk agent gets all the information about the guest.

What is VIP in front office?

VIP: Decision Makers of Companies, Travel Agents, Honeymoon couples, A guest who had a bad experience on his last visit, Journalists, Event Planners, GM or Unit head of Companies etc. VVIP: Board of Directors, Owners, Partners, Celebrities, Loyalty members, Head of States or countries, Senior Government officials etc.

What is front office reservation?

Page 1. Front Office – Reservation. Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers.