How should you deal with an intoxicated customer?

How should you deal with an intoxicated customer?


  1. Stay calm.
  2. Don’t argue with the intoxicated guest.
  3. Don’t embarrass the guest, especially in front of other people.
  4. Invite the problem guest to an area away from other guests, where you can talk.
  5. Deal with the situation in a calm, friendly way.
  6. Listen and empathize with your guest.

How can we reduce intoxication?

There are some ways an individual can stop themselves consuming too much alcohol and becoming intoxicated:

  1. Count drinks. Share on Pinterest Some apps that count drinks are available for both Android and Apple devices.
  2. Slow down.
  3. Hydrate.
  4. Snacking.
  5. Do not mix drinks.

How do you slow down a patron and prevent them from becoming intoxicated?

Make water available and have staff offer it regularly to encourage patrons to pace their alcohol consumption. Encourage patrons to stop drinking or consume non-alcoholic drinks before they reach the point of undue intoxication. Lower the entertainment noise level to allow patrons to talk; this slows down drinking.

Does ice reduce alcohol content?

To make a lower-alcohol wine, the most direct way is to pick grapes when they are less ripe. But if you’re sitting at home and you want to reduce the alcohol content in the glass of wine in front of you, you can add water (or an ice cube).

Can I dilute alcohol with water for cleaning?

When you’re using alcohol to disinfect, it’s important not to dilute it beyond what’s recommended by the CDC for killing germs. Keep in mind that when you buy rubbing alcohol at the store, it’s already diluted with water in a concentration indicated on the label (commonly 70 percent or 90-91 percent).

How do you deal with an intoxicated patron in a bar?

Avoid the Intoxicated Patron. Instead of relying on a drunk patron to change what they’re doing, slow down the flow of drinks yourself. Servers or bartenders may have to avoid that customer for longer periods of time to slow down the service of drinks. This will give the intoxicated customer more time for the alcohol to pass through their system.

How do I manage an intoxicated client?

The following steps can assist in the management of an intoxicated person. However, ensure that in the first instance you refer to your agency’s policies and procedures regarding managing intoxicated clients. First and foremost, assess the situation and consider your safety, the affected person’s safety, and the safety of others.

What should you do if an intoxicated person is throwing up?

DO explain what you intend to do, speaking in a clear, firm, reassuring manner. DO arrange for someone to stay with a person who is vomiting. DO encourage the intoxicated person to lie down and sleep, making sure to lie on his/her side. This prevents accidental death by choking should he/she begin to vomit.

What happens if a patron refuses to enter a liquor establishment?

If that person refuses, he or she ceases to be a welcomed “patron” to the establishment and instead becomes a trespasser. The liquor establishment is entitled under BC’s Trespass Act to remove and bar that person from re-entry.